Frequently Asked Questions
What is your return policy?
You must email us within 5 days of receipt for return/exchange instructions. Jewelry must be in original/unworn condition. Shipping and custom orders are non-refundable. Adjustments in sizing are free of charge, but shipping will be at your expense. Although it is not required, we suggest purchasing insurance with tracking as items lost in transit will not be refunded or exchanged.
What is your shipping & processing time?
Orders will be shipped via USPS Priority Mail which arrives in 1-3 business days. Most orders will process in 1-2 business days; however, if you require your order to arrive by a specific time, please email us at TimelessCraftJewelry@gmail.com to make sure we can accommodate your request. Currently we are only shipping within the continental U.S.
Do you offer a warranty or repairs?
Please contact us at TimelessCraftJewelry@gmail.com with any repair/warranty questions or requests. We offer a 60 day warranty on all of our jewelry. The warranty does not cover the cost when the damage is self-inflicted, including items that were cleaned incorrectly or mishandled. After 60 days items are still available for repair, but will be at the buyers expense.
What should I do if my item arrived damaged?
Should an item arrive that was damaged in transit, you must notify us within 5 days of receipt of your order. Please email pictures of the damaged packaging as well as the item to TimelessCraftJewelry@gmail.com.